At My-kakkoii, we strive to provide you with high-quality products and a seamless shopping experience. Our return policy is designed to ensure customer satisfaction while maintaining fairness and transparency. Please read the following guidelines carefully:
- Defective Items:
- We accept returns only in the case of defective items. If you receive a product with manufacturing defects or damage, please contact our customer care team at info@my-kakkoii.com within 3 days of receiving your order.
- For defective items, we will arrange and cover the return shipping fees.
- Change of Mind Returns:
- If you decide that you no longer want the product and would like to return it, you may do so at your own cost.
- The return shipping fee for non-defective items is the responsibility of the customer.
- Please ensure that the product is in its original condition, unused, and with all original packaging and tags intact.
- Special Cases:
- Certain situations may require special consideration. If you believe your case is unique and requires personalized attention, please contact our customer care team at info@my-kakkoii.com.
- Special cases will be handled on a case-by-case basis, and we will work with you to find a suitable solution.
Important Notes:
- All return requests must be initiated within 3 days of receiving the order.
- Returns will only be processed if the product is in its original condition with all packaging and tags intact.
- Only regular priced items may be refunded. Sale items cannot be refunded.
- Refunds or replacements will be processed upon inspection and approval of the returned item.
- Please include your order number and a detailed description of the issue when contacting customer care about a return.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We appreciate your understanding and cooperation in adhering to our return policy. Our goal is to ensure your satisfaction with every purchase from my-kakkoii. If you have any questions or concerns, please do not hesitate to reach out to us at info@my-kakkoii.com. Thank you for choosing us for your online shopping needs!